“E-consult provides better care and makes our providers happier. We’ve had great adoption throughout our system.”

-Michael Mulligan, MD, Chapa De Indian Health

“E-consult is a strategy to address critical issues such as specialist access and wait times, patient satisfaction, and quality of care.”

-Jana Katz-Bell, MPH, Assistant Dean, UC Davis School of Medicine and Betty Irene Moore School of Nursing

“When cases end in an in-person visit, e-consult provides significant benefit because the specialist has access to the labs and images beforehand.”

-Paul Giboney, MD, Director of Specialty Care, LA County Department of Health Services

E-Consult News & Events

  • E-Consult COVID-19 Resources  To assist provider response to COVID-19, the E-Consult Workgroup frequently updates COVID-19 Resourcesincluding primary care provider services, webinars, policy news, and best practices for using e-consult to address COVID-19 care.
  • Free Access to E-consults in Response to COVID-19  View the Safety Net Connect econsultcovid.com portal.
  • E-Consult Workgroup Sponsorship Opportunities  The E-Consult Workgroup is expanding in 2020 to address national implementation, policy and payment needs. View Sponsorship Opportunities.
  • Save the Date!  Mark your calendars for the 6th annual E-Consult Workshop, to be held at the California Endowment in Sacramento on November 16th and 17th.

Expanding Safety Net Access to Specialty Care With E-Consult:

Best Practices and Tools for Payers, Providers, Policymakers and Patient Advocates

Community engagement, specialty access and staffing considerations, systems and process assessment

Planning and financing considerations for successful e-consult implementation and rollout

Guidelines for launching, expanding across communities and continuously improving e-consult

Best practices for measuring quality, satisfaction, cost effectiveness and efficiency

Research

“Comparing Patients’ Experiences with Electronic and Traditional Consultation: Results from a Multisite Survey”

As e-consult adoption expands, new research is concentrating on patient perspectives and experiences. Patient surveys conducted by AAMC Project Core provide valuable insights into patient awareness of and experience with e-consults. The project also surveyed patients who had in-person referrals. The researchers’ analysis of the survey results includes a comparison of the patient experiences with e-consults and in-person referrals. The authors conclude that “many patients find virtual consultation to bean acceptable strategy for the management of their medical condition and that trust and confidence in one’s PCP are crucial ingredients for a satisfying eConsult experience.”  (Journal of Internal Medicine, February 2020) Read more

E-Consult Workgroup Sponsors

Funding and support for the E-Consult Toolkit is provided by California Health Care Foundation. Our thanks to Blue Shield of California Foundation for the project’s original funding. Our goal is to offer primary and specialty care providers, health IT experts, and patient care advocates information and tools for e-consult readiness assessment, planning, implementation and evaluation.