“E-consult provides better care and makes our providers happier. We’ve had great adoption throughout our system.”

-Michael Mulligan, MD, Chapa De Indian Health

“E-consult is a strategy to address critical issues such as specialist access and wait times, patient satisfaction, and quality of care.”

-Jana Katz-Bell, MPH, Assistant Dean, UC Davis School of Medicine and Betty Irene Moore School of Nursing

“When cases end in an in-person visit, e-consult provides significant benefit because the specialist has access to the labs and images beforehand.”

-Paul Giboney, MD, Director of Specialty Care, LA County Department of Health Services

E-Consult News & Events

  • E-Consult Workgroup Sponsorship Opportunities The E-Consult Workgroup is expanding in 2020 and hosting its annual workshop on November 16th and 17th in Sacramento. View E-Consult Workgroup Sponsorship Opportunities.
  • Save the Date! Mark your calendars for the 6th annual E-Consult Workshop, to be held at the California Endowment in Sacramento on November 16th and 17th.
  • 2019 E-Consult Workshop: E-Consult and Innovation Diffusion. Overview and access to Workshop materials here.
  • STAR Act Would Create Federal E-Consult and Telehealth Grant Program – Read more here.

Expanding Safety Net Access to Specialty Care With E-Consult:

Best Practices and Tools for Payers, Providers, Policymakers and Patient Advocates

Community engagement, specialty access and staffing considerations, systems and process assessment

Planning and financing considerations for successful e-consult implementation and rollout

Guidelines for launching, expanding across communities and continuously improving e-consult

Best practices for measuring quality, satisfaction, cost effectiveness and efficiency

Research

“Primary Care Clinician Adherence to Specialist Advice in Electronic Consultation”

A retrospective analysis of 291 e-consults evaluates how primary care clinicians use recommendations conveyed by specialists via e-consults. In 82% of cases, primary care clinicians adhered to specialist advice. The study authors conclude that e-consult recommendations from specialists are “actionable” and “deliver good-quality care and improve patient management.” (Annals of Family Medicine, March/April 2019) Read more

Funding and support for the E-Consult Toolkit is provided by California Health Care Foundation. Our thanks to Blue Shield of California Foundation for the project’s original funding. Our goal is to offer primary and specialty care providers, health IT experts, and patient care advocates information and tools for e-consult readiness assessment, planning, implementation and evaluation.